Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2010-3476

Severity CVSS v4.0:
Pending analysis
Type:
CWE-20 Input Validation
Publication date:
20/09/2010
Last modified:
11/04/2025

Description

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.

Impact

Vector 2.0
AV:N/AC:L/Au:N/C:N/I:N/A:P CVSS v2.0 Severity and Metrics:

Base Score: 5.00 MEDIUM
Vector: AV:N/AC:L/Au:N/C:N/I:N/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): None
Confidentiality (C): None
Integrity (I): None
Availability (A): Physical

Base Score 2.0
5.00
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.3.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.3.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools