Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2016-5843

Severity CVSS v4.0:
Pending analysis
Type:
CWE-89 SQL Injection
Publication date:
17/09/2016
Last modified:
12/04/2025

Description

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters.

Impact

Vector 3.x
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L CVSS v3.1 Severity and Metrics:

Base Score: 9.40 CRITICAL
Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): Low

Base Score 3.x
9.40
Severity 3.x
CRITICAL
Vector 2.0
AV:N/AC:L/Au:N/C:C/I:P/A:P CVSS v2.0 Severity and Metrics:

Base Score: 9.00 HIGH
Vector: AV:N/AC:L/Au:N/C:C/I:P/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): None
Confidentiality (C): Complete
Integrity (I): Physical
Availability (A): Physical

Base Score 2.0
9.00
Severity 2.0
HIGH

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:faq:2.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.0.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.1.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.2.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:faq:2.2.1:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools