Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2018-20800

Severity CVSS v4.0:
Pending analysis
Type:
CWE-20 Input Validation
Publication date:
13/03/2019
Last modified:
18/03/2019

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Impact

Vector 3.x
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N CVSS v3.1 Severity and Metrics:

Base Score: 6.50 MEDIUM
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): None
Integrity (I): High
Availability (A): None

Base Score 3.x
6.50
Severity 3.x
MEDIUM
Vector 2.0
AV:N/AC:L/Au:S/C:N/I:P/A:P CVSS v2.0 Severity and Metrics:

Base Score: 5.50 MEDIUM
Vector: AV:N/AC:L/Au:S/C:N/I:P/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): None
Integrity (I): Physical
Availability (A): Physical

Base Score 2.0
5.50
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools