CVE-2019-12497

Severity CVSS v4.0:

Pending analysis

Type:

CWE-200 Information Leak / Disclosure

Publication date:

17/06/2019

Last modified:

31/08/2023

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Impact

Vector 3.x

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 5.30 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): Low
Integrity (I): None
Availability (A): None

Base Score 3.x

5.30

Severity 3.x

MEDIUM

Vector 2.0

AV:N/AC:L/Au:N/C:P/I:N/A:N CVSS v2.0 Severity and Metrics:

Base Score: 5.00 MEDIUM
Vector: AV:N/AC:L/Au:N/C:P/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): None
Confidentiality (C): Physical
Integrity (I): None
Availability (A): None

Base Score 2.0

5.00

Severity 2.0

MEDIUM

Vulnerable products and versions

CPE	From	Up to
cpe:2.3:a:otrs:otrs::::::::	5.0.0 (including)	5.0.36 (including)
cpe:2.3:a:otrs:otrs::::::::	6.0.0 (including)	6.0.19 (including)
cpe:2.3:a:otrs:otrs::::::::	7.0.0 (including)	7.0.8 (including)
cpe:2.3:o:debian:debian_linux:8.0:::::::*

To consult the complete list of CPE names with products and versions, see this page

CVE-2019-12497

Description

Impact

Vulnerable products and versions

References to Advisories, Solutions, and Tools