CVE-2019-12746
Severity CVSS v4.0:
Pending analysis
Type:
CWE-200
Information Leak / Disclosure
Publication date:
21/08/2019
Last modified:
31/08/2023
Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Impact
Base Score 3.x
6.50
Severity 3.x
MEDIUM
Base Score 2.0
4.30
Severity 2.0
MEDIUM
Vulnerable products and versions
| CPE | From | Up to |
|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | 5.0.0 (including) | 5.0.36 (including) |
| cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | 6.0.0 (including) | 6.0.19 (including) |
| cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* |
To consult the complete list of CPE names with products and versions, see this page
References to Advisories, Solutions, and Tools
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://www.otrs.com/category/release-and-security-notes-en/



