CVE-2019-18179

Severity CVSS v4.0:

Pending analysis

Type:

Unavailable / Other

Publication date:

06/01/2020

Last modified:

31/08/2023

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn&#39;t have permissions.

Impact

Vector 3.x

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 4.30 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): Low
Integrity (I): None
Availability (A): None

Base Score 3.x

4.30

Severity 3.x

MEDIUM

Vector 2.0

AV:N/AC:L/Au:S/C:P/I:N/A:N CVSS v2.0 Severity and Metrics:

Base Score: 4.00 MEDIUM
Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): Physical
Integrity (I): None
Availability (A): None

Base Score 2.0

4.00

Severity 2.0

MEDIUM

Vulnerable products and versions

CPE	From	Up to
cpe:2.3:a:otrs:otrs:::::community:::*	5.0.0 (including)	5.0.38 (including)
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 (including)	6.0.23 (including)
cpe:2.3:a:otrs:otrs::::::::	7.0.0 (including)	7.0.12 (including)
cpe:2.3:o:debian:debian_linux:8.0:::::::*
cpe:2.3:a:opensuse:backports_sle:15.0:-::::::
cpe:2.3:a:opensuse:backports_sle:15.0:sp1::::::
cpe:2.3:a:opensuse:backports_sle:15.0:sp2::::::
cpe:2.3:o:opensuse:leap:15.1:::::::*
cpe:2.3:o:opensuse:leap:15.2:::::::*

To consult the complete list of CPE names with products and versions, see this page

CVE-2019-18179

Description

Impact

Vulnerable products and versions

References to Advisories, Solutions, and Tools