Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2020-1767

Severity CVSS v4.0:
Pending analysis
Type:
Unavailable / Other
Publication date:
10/01/2020
Last modified:
31/08/2023

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N CVSS v3.1 Severity and Metrics:

Base Score: 4.30 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): None
Integrity (I): Low
Availability (A): None

Base Score 3.x
4.30
Severity 3.x
MEDIUM
Vector 2.0
AV:N/AC:M/Au:S/C:N/I:P/A:N CVSS v2.0 Severity and Metrics:

Base Score: 3.50 LOW
Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Medium
Authentication (Au): Single
Confidentiality (C): None
Integrity (I): Physical
Availability (A): None

Base Score 2.0
3.50
Severity 2.0
LOW

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* 6.0.0 (including) 6.0.24 (including)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 7.0.0 (including) 7.0.13 (including)
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools