Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2020-1777

Severity CVSS v4.0:
Pending analysis
Type:
CWE-200 Information Leak / Disclosure
Publication date:
15/10/2020
Last modified:
19/10/2021

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 5.30 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): Low
Integrity (I): None
Availability (A): None

Base Score 3.x
5.30
Severity 3.x
MEDIUM
Vector 2.0
AV:N/AC:L/Au:N/C:P/I:N/A:N CVSS v2.0 Severity and Metrics:

Base Score: 5.00 MEDIUM
Vector: AV:N/AC:L/Au:N/C:P/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): None
Confidentiality (C): Physical
Integrity (I): None
Availability (A): None

Base Score 2.0
5.00
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 7.0.0 (including) 7.0.21 (including)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 8.0.0 (including) 8.0.6 (including)

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools