Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2021-36097

Severity CVSS v4.0:
Pending analysis
Type:
Unavailable / Other
Publication date:
18/10/2021
Last modified:
27/10/2022

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N CVSS v3.1 Severity and Metrics:

Base Score: 4.30 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): None
Integrity (I): Low
Availability (A): None

Base Score 3.x
4.30
Severity 3.x
MEDIUM
Vector 2.0
AV:N/AC:L/Au:S/C:N/I:P/A:N CVSS v2.0 Severity and Metrics:

Base Score: 4.00 MEDIUM
Vector: AV:N/AC:L/Au:S/C:N/I:P/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): None
Integrity (I): Physical
Availability (A): None

Base Score 2.0
4.00
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 8.0.0 (including) 8.0.16 (including)

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools