Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2023-5421

Severity CVSS v4.0:
Pending analysis
Type:
CWE-79 Cross-Site Scripting (XSS)
Publication date:
16/10/2023
Last modified:
19/10/2023

Description

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs <br /> immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.<br /> This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.<br /> <br />

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N CVSS v3.1 Severity and Metrics:

Base Score: 5.50 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): High
User Interaction (UI): None
Scope (S): Changed
Confidentiality (C): Low
Integrity (I): Low
Availability (A): None

Base Score 3.x
5.50
Severity 3.x
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* 6.0.0 (including) 6.0.34 (including)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 7.0.0 (including) 7.0.47 (excluding)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 8.0.0 (including) 8.0.37 (excluding)

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools