Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2024-23794

Severity CVSS v4.0:
Pending analysis
Type:
Unavailable / Other
Publication date:
15/07/2024
Last modified:
16/07/2024

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting &amp;#39;RequiredLock&amp;#39; of &amp;#39;AgentFrontend::Ticket::InlineEditing::Property###Watch&amp;#39; in the system configuration.This issue affects OTRS: <br /> <br /> * 8.0.X<br /> * 2023.X<br /> * from 2024.X through 2024.4.x<br /> <br />

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 7.50 HIGH
Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): High
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High

Base Score 3.x
7.50
Severity 3.x
HIGH

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 8.0.0 (including) 2024.5.2 (excluding)

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools