Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2025-2493

Severity CVSS v4.0:
HIGH
Type:
CWE-22 Path Traversal
Publication date:
18/03/2025
Last modified:
21/10/2025

Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Impact

Vector 4.0
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N CVSS v4.0 Severity and Metrics:

Base Score: 8.70 HIGH
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): None
Privileges Required (PR): None
User Interaction (UI): None
Confidentiality (VC): High
Integrity (VI): None
Availability (VA): None
Confidentiality (SC): None
Integrity (SI): None
Availability (SA): None

Base Score 4.0
8.70
Severity 4.0
HIGH
Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 7.50 HIGH
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): None
Availability (A): None

Base Score 3.x
7.50
Severity 3.x
HIGH

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools