CVE-2025-54366

Severity CVSS v4.0:

HIGH

Type:

CWE-502 Deserialization of Untrusted Dat

Publication date:

26/07/2025

Last modified:

11/09/2025

Description

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Impact

Vector 4.0

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N CVSS v4.0 Severity and Metrics:

Base Score: 8.60 HIGH
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): None
Privileges Required (PR): High
User Interaction (UI): None
Confidentiality (VC): High
Integrity (VI): High
Availability (VA): High
Confidentiality (SC): None
Integrity (SI): None
Availability (SA): None

Base Score 4.0

8.60

Severity 4.0

HIGH

Vector 3.x

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 8.80 HIGH
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High