CVE-2026-111676
Severity CVSS v4.0:
MEDIUM
Type:
Unavailable / Other
Publication date:
16/10/2026
Last modified:
16/10/2026
Description
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Impact
Base Score 4.0
5.30
Severity 4.0
MEDIUM
Base Score 3.x
4.30
Severity 3.x
MEDIUM
References to Advisories, Solutions, and Tools
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350
- https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor
- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint


