Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2013-4717

Severity CVSS v4.0:
Pending analysis
Type:
CWE-89 SQL Injection
Publication date:
09/08/2021
Last modified:
17/08/2021

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Impact

Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 8.80 HIGH
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High

Base Score 3.x
8.80
Severity 3.x
HIGH
Vector 2.0
AV:N/AC:L/Au:S/C:P/I:P/A:P CVSS v2.0 Severity and Metrics:

Base Score: 6.50 MEDIUM
Vector: AV:N/AC:L/Au:S/C:P/I:P/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): Physical
Integrity (I): Physical
Availability (A): Physical

Base Score 2.0
6.50
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 3.0.0 (including) 3.0.21 (including)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 3.1.0 (including) 3.1.17 (including)
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 3.2.0 (including) 3.2.8 (including)
cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* 3.0.0 (including) 3.0.8 (including)
cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* 3.1.0 (including) 3.1.9 (including)
cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* 3.2.0 (including) 3.2.6 (including)

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools