Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2014-1694

Severity CVSS v4.0:
Pending analysis
Type:
CWE-352 Cross-Site Request Forgery (CSRF)
Publication date:
04/02/2014
Last modified:
11/04/2025

Description

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Impact

Vector 2.0
AV:N/AC:M/Au:N/C:P/I:P/A:P CVSS v2.0 Severity and Metrics:

Base Score: 6.80 MEDIUM
Vector: AV:N/AC:M/Au:N/C:P/I:P/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Medium
Authentication (Au): None
Confidentiality (C): Physical
Integrity (I): Physical
Availability (A): Physical

Base Score 2.0
6.80
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:3.2.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.8:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools