Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2016-9139

Severity CVSS v4.0:
Pending analysis
Type:
CWE-79 Cross-Site Scripting (XSS)
Publication date:
17/02/2017
Last modified:
20/04/2025

Description

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment.

Impact

Vector 3.x
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N CVSS v3.1 Severity and Metrics:

Base Score: 6.10 MEDIUM
Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope (S): Changed
Confidentiality (C): Low
Integrity (I): Low
Availability (A): None

Base Score 3.x
6.10
Severity 3.x
MEDIUM
Vector 2.0
AV:N/AC:M/Au:N/C:N/I:P/A:N CVSS v2.0 Severity and Metrics:

Base Score: 4.30 MEDIUM
Vector: AV:N/AC:M/Au:N/C:N/I:P/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Medium
Authentication (Au): None
Confidentiality (C): None
Integrity (I): Physical
Availability (A): None

Base Score 2.0
4.30
Severity 2.0
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools