CVE-2017-16854

Severity CVSS v4.0:

Pending analysis

Type:

CWE-200 Information Leak / Disclosure

Publication date:

08/12/2017

Last modified:

20/04/2025

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Impact

Vector 3.x

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 6.50 MEDIUM
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): None
Availability (A): None

Base Score 3.x

6.50

Severity 3.x

MEDIUM

Vector 2.0

AV:N/AC:L/Au:S/C:P/I:N/A:N CVSS v2.0 Severity and Metrics:

Base Score: 4.00 MEDIUM
Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): Physical
Integrity (I): None
Availability (A): None

Base Score 2.0

4.00

Severity 2.0

MEDIUM

Vulnerable products and versions

CPE	From	Up to
cpe:2.3:a:otrs:otrs::::::::	3.3.0 (including)	3.3.20 (including)
cpe:2.3:a:otrs:otrs::::::::	4.0.0 (excluding)	4.0.26 (including)
cpe:2.3:a:otrs:otrs::::::::	5.0.0 (including)	5.0.24 (including)
cpe:2.3:a:otrs:otrs::::::::	6.0.0 (including)	6.0.1 (including)
cpe:2.3:o:debian:debian_linux:7.0:::::::*
cpe:2.3:o:debian:debian_linux:8.0:::::::*
cpe:2.3:o:debian:debian_linux:9.0:::::::*

To consult the complete list of CPE names with products and versions, see this page

CVE-2017-16854

Description

Impact

Vulnerable products and versions

References to Advisories, Solutions, and Tools