CVE-2017-9324

Severity CVSS v4.0:

Pending analysis

Type:

CWE-269 Improper Privilege Management

Publication date:

12/06/2017

Last modified:

20/04/2025

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Impact

Vector 3.x

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 8.80 HIGH
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High

Base Score 3.x

8.80

Severity 3.x

HIGH

Vector 2.0

AV:N/AC:L/Au:S/C:P/I:P/A:P CVSS v2.0 Severity and Metrics:

Base Score: 6.50 MEDIUM
Vector: AV:N/AC:L/Au:S/C:P/I:P/A:P

Attack Vector (AV): Network
Attack Complexity (AC): Low
Authentication (Au): Single
Confidentiality (C): Physical
Integrity (I): Physical
Availability (A): Physical

Base Score 2.0

6.50

Severity 2.0

MEDIUM

Vulnerable products and versions

CPE	From	Up to
cpe:2.3:a:otrs:otrs::::::::	3.3.0 (including)	3.3.16 (including)
cpe:2.3:a:otrs:otrs::::::::	4.0.0 (including)	4.0.23 (including)
cpe:2.3:a:otrs:otrs::::::::	5.0.0 (including)	5.0.19 (including)
cpe:2.3:o:debian:debian_linux:8.0:::::::*
cpe:2.3:o:debian:debian_linux:9.0:::::::*

To consult the complete list of CPE names with products and versions, see this page

CVE-2017-9324

Description

Impact

Vulnerable products and versions

References to Advisories, Solutions, and Tools