CVE-2025-58163

Severity CVSS v4.0:

HIGH

Type:

CWE-502 Deserialization of Untrusted Dat

Publication date:

03/09/2025

Last modified:

08/09/2025

Description

FreeScout is a free help desk and shared inbox built with PHP&#39;s Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application&#39;s APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel&#39;s built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.

Impact

Vector 4.0

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N CVSS v4.0 Severity and Metrics:

Base Score: 8.60 HIGH
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): None
Privileges Required (PR): High
User Interaction (UI): None
Confidentiality (VC): High
Integrity (VI): High
Availability (VA): High
Confidentiality (SC): None
Integrity (SI): None
Availability (SA): None

Base Score 4.0

8.60

Severity 4.0

HIGH

Vector 3.x

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 8.80 HIGH
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High