Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2026-3278

Severity CVSS v4.0:
HIGH
Type:
CWE-79 Cross-Site Scripting (XSS)
Publication date:
18/03/2026
Last modified:
19/03/2026

Description

Improper neutralization of input during web page generation ('cross-site scripting') vulnerability in OpenText™ ZENworks Service Desk allows Cross-Site Scripting (XSS). The vulnerability could allow an attacker to execute arbitrary JavaScript leading to unauthorized actions on behalf of the user.This issue affects ZENworks Service Desk: 25.2, 25.3.

Impact

Vector 4.0
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:H/VI:H/VA:N/SC:L/SI:L/SA:N/S:N/AU:Y/R:U/V:D/RE:M/U:Amber CVSS v4.0 Severity and Metrics:

Base Score: 7.40 HIGH
Vector: CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:H/VI:H/VA:N/SC:L/SI:L/SA:N/S:N/AU:Y/R:U/V:D/RE:M/U:Amber

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): Present
Privileges Required (PR): Low
User Interaction (UI): Passsive
Confidentiality (VC): High
Integrity (VI): High
Availability (VA): None
Confidentiality (SC): Low
Integrity (SI): Low
Availability (SA): None
Safety (S): Negligible
Automatable (AU): Yes
Recovery (R): User
Value Density (V): Diffuse
Vulnerability Response Effort (RE): Moderate
Provider Urgency (U): Amber

Base Score 4.0
7.40
Severity 4.0
HIGH
Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N CVSS v3.1 Severity and Metrics:

Base Score: 6.10 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope (S): Changed
Confidentiality (C): Low
Integrity (I): Low
Availability (A): None

Base Score 3.x
6.10
Severity 3.x
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:opentext:zenworks_service_desk:25.2:*:*:*:*:*:*:*
cpe:2.3:a:opentext:zenworks_service_desk:25.3:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools