Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2026-34248

Severity CVSS v4.0:
LOW
Type:
CWE-284 Improper Access Control
Publication date:
08/04/2026
Last modified:
17/04/2026

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, customers in shared organizations (means they can see each other's tickets) could see fields which are not intended for customers - including fields not intended for them at all (e.g. priority, custom ticket attributes for internal purposes). This was the case when a customer opened a ticket from another user of the same shared organization. They are not able to modify these field. This vulnerability is fixed in 7.0.1.

Impact

Vector 4.0
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N CVSS v4.0 Severity and Metrics:

Base Score: 2.10 LOW
Vector: CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): Present
Privileges Required (PR): Low
User Interaction (UI): Passsive
Confidentiality (VC): Low
Integrity (VI): None
Availability (VA): None
Confidentiality (SC): None
Integrity (SI): None
Availability (SA): None

Base Score 4.0
2.10
Severity 4.0
LOW
Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N CVSS v3.1 Severity and Metrics:

Base Score: 5.70 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): Required
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): None
Availability (A): None

Base Score 3.x
5.70
Severity 3.x
MEDIUM

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:zammad:zammad:7.0.0:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools