Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2026-34724

Severity CVSS v4.0:
HIGH
Type:
CWE-94 Code Injection
Publication date:
08/04/2026
Last modified:
17/04/2026

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, a server-side template injection vulnerability which leads to RCE via AI Agent exists. Impact is limited to environments where an attacker can control or influence type_enrichment_data (typically high-privilege administrative configuration). This vulnerability is fixed in 7.0.1.

Impact

Vector 4.0
CVSS:4.0/AV:N/AC:H/AT:P/PR:H/UI:A/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H CVSS v4.0 Severity and Metrics:

Base Score: 8.70 HIGH
Vector: CVSS:4.0/AV:N/AC:H/AT:P/PR:H/UI:A/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H

Attack Vector (AV): Network
Attack Complexity (AC): High
Attack Requirements (AT): Present
Privileges Required (PR): High
User Interaction (UI): Active
Confidentiality (VC): High
Integrity (VI): High
Availability (VA): High
Confidentiality (SC): High
Integrity (SI): High
Availability (SA): High

Base Score 4.0
8.70
Severity 4.0
HIGH
Vector 3.x
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H CVSS v3.1 Severity and Metrics:

Base Score: 7.20 HIGH
Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): High
User Interaction (UI): None
Scope (S): Unchanged
Confidentiality (C): High
Integrity (I): High
Availability (A): High

Base Score 3.x
7.20
Severity 3.x
HIGH

Vulnerable products and versions

CPE From Up to
cpe:2.3:a:zammad:zammad:7.0.0:*:*:*:*:*:*:*

To consult the complete list of CPE names with products and versions, see this page


References to Advisories, Solutions, and Tools