She is the Operational Director of CSIRT of the Under-Secretariat of Internal Affairs in the Government of Chile and an influential woman in cybersecurity, recognized by the Chilean Cybersecurity Alliance.

Her various missions include coordinating the continuous and efficient operation of the State's networks (NOC), supervising the security of the State's Connectivity Network (RCE) and the Government's SOC. In this role, she is also responsible for supervising the continuous operation of incident responses in the entities monitored by the Chilean Goverment, as well as in the organizations associated to it, promoting and executing standards defined in laws, policies, decrees and instructions of the State.

Ms. Canales Madrid also oversees the implementation of some aspects of transitional cybersecurity governance, such as cybersecurity awareness programs, in addition to representing Chile before international bodies and other CERTs around the world.