Instituto Nacional de ciberseguridad. Sección Incibe
Instituto Nacional de Ciberseguridad. Sección INCIBE-CERT

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CVE-2025-59902

Severity CVSS v4.0:
HIGH
Type:
CWE-79 Cross-Site Scripting (XSS)
Publication date:
03/02/2026
Last modified:
03/02/2026

Description

HTML injection vulnerability in NICE Chat. This vulnerability allows an attacker to inject and render arbitrary HTML content in email transcripts by modifying the 'firstName' and 'lastName' parameters during a chat session. The injected HTML is included in the body of the email sent by the system, which could enable phishing attacks, impersonation, or credential theft.

Impact

Vector 4.0
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:L/VI:H/VA:N/SC:N/SI:N/SA:N CVSS v4.0 Severity and Metrics:

Base Score: 7.10 HIGH
Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:L/VI:H/VA:N/SC:N/SI:N/SA:N

Attack Vector (AV): Network
Attack Complexity (AC): Low
Attack Requirements (AT): None
Privileges Required (PR): None
User Interaction (UI): Passsive
Confidentiality (VC): Low
Integrity (VI): High
Availability (VA): None
Confidentiality (SC): None
Integrity (SI): None
Availability (SA): None

Base Score 4.0
7.10
Severity 4.0
HIGH

References to Advisories, Solutions, and Tools